Booking & refund policy

Every boat ride is a private boat at the fixed price shown when you book. Prices are set by KashiGo and are not bargained on the ghat.

You can pay in full online (UPI or an Indian card through Razorpay, or an international card through PayPal), or choose to pay at the ghat: a 50% advance is paid online to confirm the boat, and the rest is paid to your boatman in cash or UPI.

Your booking is confirmed once you receive a ride number on screen and by email.

The prices on our website are for rides booked 2 or more days ahead. A ride booked for tomorrow costs 15% more on the boat price, and a ride booked for today costs 40% more.

Our boatmen plan their week in advance. A late booking means calling one in at short notice, and we pay him extra for it. The ride, boat and guarantee are the same; only the price changes.

The extra is on the boat price only. The extra-passenger charge and any discount code work as usual, and the booking screen shows each date's price and your exact total before you pay.

The boat price includes 2 passengers. Each passenger after that is ₹350, added to the total when you book.

Please book the number of people who will actually be on board. If more people arrive than were booked, the boatman may collect the extra-passenger charge at the ghat, or decline to carry more people than the boat can safely take.

To change your date, time or starting ghat, call or WhatsApp +91 81759 66910 or email support@kashigo.in with your ride number, as early as you can. We'll move your booking when a boat is available.

If the river is closed to boats (high water, weather, or an order from local authorities) or we can't provide your ride for any other reason, we'll offer you another time or a refund as described below.

If we can't provide the ride or service you booked, or it isn't what we promised — a private boat at the fixed price, the ride, date and time you booked — tell us within 7 days and we'll refund 100% of what you paid.

Call or WhatsApp +91 81759 66910 or email support@kashigo.in with your ride or order number and what went wrong.

Refunds are paid back as money to the way you paid: your UPI or Indian card through Razorpay, or your PayPal account or international card through PayPal. Your bank or PayPal usually shows it within 5–7 working days.

If you'd rather keep the value for your next ride, you can ask for KashiGo coins instead (1 coin is worth ₹1). Coins can be used on any KashiGo boat ride or guide: log in with the same email at checkout and they are applied to your total. Your balance is shown on your account page.

The refund is based on the amount you actually paid to KashiGo, after any discount code.

Digital products are delivered instantly by download link and email. If a file doesn't work or you were charged twice, contact us and we'll fix it or refund it in full, as above.

KashiGo, Brahma Ghat, Varanasi. Phone +91 81759 66910 · support@kashigo.in.